Accessible and efficient solution for lost and found items.
Find it is an accessible app that solves the everyday problem of lost and found items. It enables easy posting, direct connection between people, and quick return of items to their owners.
Overview
Find it App – Posting and Locating Lost and Found Items in Various Locations
This app serves as a central platform for reporting lost and found items, allowing users to post information about items they’ve lost or found from anywhere in the country. Additionally, the app provides a simple and efficient way to directly contact the person who lost the item or the person who found it, in order to facilitate the return of the item to its owner
Problem
The app’s process for posting and tracking lost and found items is cumbersome for users.
The app, in its current state, provides a poor user experience, with a cumbersome process for tracking lost and found item postings. The interface is outdated and unaesthetic, leading to user frustration and reflected in a low rating of just 2.5 stars.
Objective
Providing users with access to relevant information about lost and found item postings.
To make relevant information about lost and found items accessible to users, in order to save them the pain and effort involved in tracking.
Redesigning the interface
Creating an intuitive, enjoyable, and aesthetically pleasing user experience that makes users feel comfortable and confident while using the app.
Making contact with the loser or finder is convenient and available
Allow users to communicate directly and easily with the person who lost or found an item, while ensuring privacy and maintaining personal information.
Research
Market analysis
Before characterizing, I conducted a thorough market analysis of existing platforms that offer similar products to the app.
Platforms offering services similar to the app.
These platforms offer similar services. I focused on analyzing the options for publishing ads and contacting people who found or lost items, while maintaining user privacy. I explored the possibility of tracking posts, read user reviews and learned a lot from them. I noticed the positive and negative features of each platform.
Survey
A broad target audience participated in a comprehensive survey designed to understand their experiences with lost/found items and to measure their satisfaction with existing solutions.
The histogram depicts the current experience level, as expressed by star ratings.
Naama Levi, married and mother of three, works as a payroll accountant in Ministry of Education. She has a methodical and meticulous approach to her work, but struggles to cope with stressful situations, which impair her performance. She needs processes that will allow her to work in a calm and organized environment.
biography
Simplify the process of posting lost or found items and consolidate all the steps in one place
.
Simple and effective tracking of the item without added effort.
Direct and easy communication with the loser or finder.
Needs
Losing a valuable item is a traumatic experience. The search begins in a panic – frantic scouring, questioning people nearby, and finally, desperate posting of signs. But these efforts are often fruitless. A feeling of helplessness takes over – where to turn next? How to find the person who might have found the item? The difficulty in spreading the word and the lack of a central place to report the loss amplify the frustration. The knowledge that someone may have found the item, but there’s no way to know, adds to the distress and uncertainty.
Pains
Naama Levy
“This takes me a long time, and I’m usually unsuccessful in finding it or getting it back.”
Visual Design
To create a calm and pleasant user experience, especially for users in stressful situations, I chose the color turquoise (#5ED2C8), a light background (#F4F6F7), and blue-gray (#4D5E6D). This combination creates a pleasant harmony and a relaxed atmosphere to reduce stress and anxiety.
Font
Montserrat Alternates
Regular
Medium
Bold
Body- 14px
H2- 16px
H1- 20px
Icons
Challenge
The pain points were identified and categorized into three categories
A sparse homepage containing only two buttons restricts information and makes the publishing process difficult.
Requesting a phone number raises concerns about user privacy.
To create a seamless and intuitive user experience that allows anyone to quickly and easily post a lost item, without unnecessary clicks.
1
Tracking lost and found ads is complex and cumbersome, due to the need to navigate through numerous screens.
2
Requiring phone number disclosure for lost and found postings raises privacy concerns and deters users.
3
1
How can we create a seamless and intuitive user experience that allows anyone to quickly and easily post a lost item, without unnecessary clicks?
To create a homepage rich in relevant information, providing users with direct and convenient access to everything they need, without unnecessary clicks.
Solution
A clear stepper showing the posting steps, helps users in moments of stress.
A centralized page for all publishing stages, eliminating the need to navigate between screens.
Adding a search button for item type selection.
Categories for selecting lost item types help reduce excessive scrolling.
A prominent and accessible button for posting a new ad.
How can we simplify tracking lost and found ads, eliminating the need to navigate through numerous screens
Displaying lost and found ads directly on the homepage, with filtering options for user-relevant ads.
Solution
2
For immediate information, the homepage presents lost and found advertisements tailored to your location.
Direct advertisements on the homepage with filtering for personalized results.
Use the notification option to save yourself from laborious ad tracking.
How can we ensure secure and discreet posting of lost and found items, with smooth and accessible communication, without revealing personal details?
Posting ads without revealing personal details, with a built-in chat within the app that enables direct communication.
3
Solution
A prominent chat button that enables discreet and secure communication with the advertiser.
Sharing the ad helps locate the owner/finder.
User comments assist in item identification and avoid unnecessary contact.